At ClickNCatch, your satisfaction is our priority. If you’re not fully happy with your purchase, we’re here to help.
1. Return Policy
- We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
- To be eligible, your item must:
- Be in the same condition as received
- Be unworn/unused, with original tags and packaging
- Include the receipt or proof of purchase
📦 Return Address:
Audit and Accounts Housing Society, Lahore, Pakistan – Postal Code: 54550
To start a return, please contact us at:
📧 clickncatchpakistan@gmail.com
⚠️ Items returned without prior request will not be accepted.
2. Damages & Issues
- Please inspect your order upon delivery and contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong item
- We will review the issue and arrange a replacement or refund.
3. Non-Returnable Items
Some products cannot be returned:
- Perishable goods (food, flowers, plants)
- Custom or personalized items
- Personal care items (beauty, hygiene products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards are also non-returnable
For questions about your item’s eligibility, contact us before returning.
4. Exchanges
The quickest way to exchange is:
- Return the original item (once approved)
- Place a new order for the desired product
5. European Union – 14 Day Cooling Off Period
If your order is shipped to the EU, you are entitled to cancel or return your order within 14 days, no questions asked.
- Item must be in original condition with tags and packaging
- Proof of purchase is required
6. Refunds
- Once we receive and inspect your return, we’ll notify you of approval.
- If approved, refunds will be issued to your original payment method within 10 business days.
- Please note that bank or credit card processing times may vary.
- If more than 15 business days have passed since approval, contact us at:
📧 clickncatchpakistan@gmail.com